Here you will find answers to the most frequently asked questions

Booking

If I book activities, can I add multiple products to the cart and pay for them all at once?

Yes and no. You can only add products from the same provider/activity company to your cart to pay for them at the same time. Unfortunately, you cannot have products from different providers in your cart simultaneously.

Bus rental

How do you ensure the safety and reliability of your buses?

We regularly maintain and service our vehicles. Our drivers are highly experienced and focus on safety and punctuality.

Can you offer customized solutions for different trips?

Absolutely! We specialize in creating customized solutions for specific travel needs, whether it’s a day trip, multi-day trip, or themed trip.

What is bus rental and what events can you offer it for?

Bus rental involves hiring a bus with a driver to transport a group. We offer bus rentals for companies, associations, school trips, weddings, and larger gatherings.

What amenities are available on your buses?

Our modern buses are equipped with seatbelts, climate control, WiFi, USB charging ports, and microphones for tour guides, ensuring a comfortable and enjoyable journey.

How does the booking process work if I want to rent a bus?

Contact us by booking a digital meeting about your event, and we will provide a quote. Once you accept the quote, the booking is confirmed, and we will work with you to customize the transportation to your needs.

Is the driver, bus, and fuel costs included in the rental agreement?

Yes, the rental cost always includes the bus, driver, and fuel costs. Any other costs that may apply, such as accommodation and toll fees, will be included in the price.

Can I cancel my booking if needed?

Yes, it is possible to cancel a booking, but cancellation fees may apply depending on our policy. Contact us as soon as possible if you need to cancel.

What types of buses are available and what are their sizes?

We have a wide range of buses, from minibuses for smaller groups to large coaches that can accommodate over 50 people, tailored to different needs.

How much Does it Cost to Rent a Bus?

The price depends on the length of the trip, number of passengers, bus size, and whether you need additional services. We always provide a quote based on your needs. Feel free to book a video meeting with us for pricing and help with planning.

Is a Driver Included when I Rent a Bus?

Yes, all our buses always come with a driver. This ensures safety, security and comfort for you and your group.

How many People Can Fit in your Buses?

Our buses accommodate from 16 up to 53 passengers, depending on the model. This way, we can adapt the vehicle to the group size – from smaller parties to larger trips. We also have buses with wheelchair lifts. Contact us if you’re planning to travel with a wheelchair so we can assign the right vehicle.

What Types of Trips Can I Rent a Bus for?

You can book a bus for business trips, school trips, club outings, tourist groups, events, airport transfers, and private excursions.

Conference & Events

How do we communicate during planning?

We use email and phone to keep you informed and involved in the planning process, and provide regular updates.

What’s included in your services?

We offer transportation, logistics planning, activities, and advice on local facilities and accommodation options.

What do you do after the event?

After the event, we gather feedback to evaluate our performance and discuss potential areas for improvement for future collaborations.

What costs should we expect?

We provide a transparent cost estimate that includes all services. If your needs change, we’ll revise the quote to reflect those changes. Any additional fees are discussed in advance.

What is your cancellation policy?

Depending on the setup, we have different cancellation policies, which we review during planning to ensure you are informed and prepared.

How do you handle logistics?

We coordinate transport, accommodation, and activities to ensure smooth transitions and execution throughout the event.

What is your expertise?

Kiruna Buss specializes in transportation and tourism experiences in the Kiruna region. We offer tailored solutions for conferences and events.

What venue recommendations do you have?

We can recommend several local conference and event venues that suit different groups and needs.

What does your planning process look like?

We start by booking a digital meeting to understand your needs. After that, we follow up with detailed planning and coordination of every aspect of your event.

How do you work with suppliers?

Kiruna Buss collaborates with reliable local suppliers to guarantee quality and efficiency in all aspects of the event.

Tours

Do you offer warm clothing?

Unfortunately not. Check out our inspiration for how to dress in the cold and see if you have the right clothes to join us.

Does it have to be cold to see the Northern Lights?

No, it has nothing to do with it being cold. What is required is a dark, clear to partly clear sky and activity from the sun.

Can you guarantee the Northern Lights?

Unfortunately, no one can guarantee the Northern Lights because it is a natural phenomenon dependent on darkness, clear to partly clear skies, and activity from the sun.

When can you see the Northern Lights?

From September to the end of March, it’s dark enough to run our tours.

Can you warm up on the bus?

Yes, you can always go to the bus and warm up.

Is transportation included if you have booked a tour in Abisko but are staying in Kiruna?

Unfortunately, you have to make your own way to Abisko.

If we book a trip with your partner, can you arrange transfer for us?

Nej, vi kan inte ordna transfer. Kontrollera var transfern avgår när ni bokar — turer i Abisko och Björkliden har endast transfer från respektive ort.

When do you know where you’ll go on the Northern Lights tour?

We determine our destination about 30 minutes before pickup, based on current Northern Lights and weather forecasts, to maximize your chances of seeing them.

If we book multiple nights in a row with you, will we go to the same spot every night?

We decide about 30 minutes before pickup based on current aurora and weather forecasts, so we vary the tour when possible, but might end up at the same spot several nights in a row depending on the conditions.

Where is the meeting point for your Northern Lights tour?

We have four pick-up points. The first is the bus stop at Stadshustorget (same side as Scandic), the second is the bus stop at Hotel E10, the third is the bus stop outside OT’s Bodega, and the last is the Norrmalm bus stop (across the street from Best Western Arctic Eden).

What happens if I’m late for the tour?

We are unable to wait or pick you up at any location other than those available when you book. If you plan to take a taxi to the meeting point, make sure to book it well in advance as taxis can be difficult to find in Kiruna.

What equipment is included?

All tours include different types of equipment; check the specific tour to see what’s included. Snowmobile tours usually include warm clothing, boots, and a helmet.

Do you offer the city tour in languages other than English?

If you book a private city tour, we can provide it in other languages such as Swedish, German, and Spanish.

Is it permitted to drive a snowmobile without a regular driver’s license?

No, a regular driver’s license is required to drive a snowmobile with a guide. However, you can ride as a passenger.

Do you have a toilet on the bus?

It depends on whether we’re running the tour with a large or small bus. The large bus has a toilet, but the small bus does not. The size of the bus depends on how many people have booked, so we can’t promise that there will be a toilet on the bus.

Are there age requirements?

All tours have different minimum age requirements. When you book, you’ll see what applies to your specific tour.

Is the Kiruna city tour accessible?

Unfortunately, we are unable to accommodate a wheelchair on our bus, and light hiking on uneven terrain may occur.

Do you carry out all activities yourselves, or are some resold? How can you tell who the organizer is and where do you find their booking terms?

Some activities we carry out ourselves; for others, we are resellers. You can usually see who the activity provider is because we state “in collaboration with”. If you open the terms before completing your booking, “Kiruna Buss booking terms” will be shown at the top, and the activity company’s name and their booking terms will be at the bottom.

Is coffee included on the Kiruna city tour?

Unfortunately not, there may be an opportunity to buy it at one of the stops, but we cannot promise that.

Transfer

Do you guarantee that I will arrive in time for my train?

Unfortunately, we cannot guarantee that. However, if you have booked everything as a Resplus ticket, an Arrive-on-time guarantee is included — see the terms and conditions here.

If I’m late, can you wait for me?

Unfortunately, our shuttle/scheduled bus runs on a fixed schedule, so we can’t wait.

If your schedule doesn’t align with my connections, can you change the timetable?

Unfortunately, we can’t do that as we have a fixed timetable.

Can you pick me up or drop me off at a different location than the one I booked?

On the Kiruna–Narvik route, we follow fixed stops and unfortunately cannot make extra stops. Your ticket is only valid for the booked route.

Can I bring a bike on the bus?

Unfortunately, it’s not possible on our route between Kiruna and Narvik.

I have a sled I’m bringing— is that OK?

Unfortunately, it’s not possible on our route between Kiruna and Narvik.

Do you have a bus line from Kiruna Airport to Abisko/Björkliden/Riksgränsen

Yes, we have a line that runs between Kiruna and Narvik, Sunday to Friday and can be booked on Norrtåg

If I’ve booked a specific time or date, can I board the bus at another time?

Unfortunately, your ticket is only valid for the date, time, and route you booked.

If we’re a large group traveling on your route, do we get a discount?

Unfortunately, we don’t offer group rates. Feel free to contact us for a private booking to see if we can offer a lower price — use the form here.

Do you guarantee that I’ll make it to my flight on time?

Unfortunately, we can’t guarantee that — according to Swedavia, you should be at the airport 90 minutes before departure. You can read about your rights here

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